At PrimeClickIT, we value our customers and strive to provide the best possible services, including Bulk SMS, WhatsApp SMS, Voice Calls, RCS, Missed Calls, IVR, SEO, DLT, SMM, and Reseller solutions. Our Return and Exchange Policy outlines the process and conditions for refunds, cancellations, or exchanges for our services.

1. Eligibility for Refund or Exchange

• Refunds or exchanges are only applicable for unused or unactivated services.
• Claims must be made within 7 days of service purchase or activation.
• Refunds are not applicable for DLT registrations, setup fees, or services that have already been utilized.

2. How to Request a Refund or Exchange

1. Contact our support team at support@primeclick.in or call +91-95165 92518.
2. Provide the transaction details, including invoice number, service details, and the reason for your request.
3. Our team will review your request and respond within 3 business days.

3. Non-Refundable Services

The following services are non-refundable under any circumstances:

• DLT registration fees.
• Customized bulk SMS or marketing campaigns that have already been delivered.
• Setup fees for integration or configuration of APIs and software.

4. Refund Process

Approved refunds will be processed within 7-10 business days and will be credited to the original payment method.

5. Changes to the Policy

PrimeClickIT reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

6. Contact Us

If you have any questions regarding our Return and Exchange Policy, please feel free to contact us at:

• Email: support@primeclick.in
• Phone: +91-9644044757
• Address: 26-01 Nanda Nagar, Front of Sai Mandir, Indore, Madhya Pradesh, 452011